Throughout this policy, we refer to your 'personal information', which means information that identifies you as an individual or from which your identity can be reasonably ascertained. Your address is an example of personal information.
The personal information we collect through this website usually comes from comments or messages you submit to us. We automatically collect and record this information with our server logs from your browser. Generally, we obtain your IP address, cookie information and the page you requested.
Changes to Policies
We have numerous security systems in place and our aim is to protect the security and integrity of your personal information. Once we come into possession of any personal information, we take reasonable steps to protect that information from misuse and loss and from unauthorized access, modification or disclosure.
Unfortunately, when it comes to the internet, nothing is guaranteed to be entirely safe. So although we make every effort to protect your personal information, you still need to be careful.
These days, it is not uncommon for sites to use "cookies" to identify and learn about site visitors. Cookies are miniature identifiers that work as a license plate because they help us to identify you if you visit our site again. These identifiers are sent from a web server and are stored on your computer's hard drive. We may set and access cookies on your computer because they help us to see how you found our website. Under no circumstances would we ever use them to get data from your hard drive, your email or to access any other personal information about you.
We ask you to provide us with your email address during the signup process so we can communicate with you. We normally send all our notifications by email. We also need your email address while registering software for you and to send you certificates. This is mandatory as per our antivirus registration.
Traditional Means of Communication
We ask you to provide us with your actual postal address and telephone number in case you need to have media for software or your certificate posted to you. Only our internal staff have access to your contact details.
The information you provided during registration is kept in our records as long as your account is active.
Use and disclosure of information
We do not store credit card details, nor do we share customer details with any 3rd parties.
We do not disclose your personal information for our own benefit. The reasons why we may use or disclose personal information that we collect about you are:
- if you provided it for a certain purpose;
- to uphold our relationship with you;
- if you have agreed to the use or disclosure
- for examination or for marketing use;
- if we are required or authorized by law to do so; or
- for website usage/user statistics.
We also like to keep our site visitors updated on our services, progress and any other relevant matters. When we do this, we filter out the irrelevant information and invitations and only send what we believe is relevant for your company. If you would prefer no contact to be made, please let us know using the "contact us" form by clicking here.
To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures reasonably designed to safeguard and secure the information we collect online. We use SSL (Secure Socket Layer) encryption to secure personal identification. In addition, personnel who have access to our database are trained to maintain and secure all information. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections to your information.
You are welcome to contact us and express your grievance if you feel there is a case where the information provided by you has not been handled according to the above stated policy. We will correct any violation of the policy, if it has happened, once we get notification from you.
Access To Information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you, please contact us using the contact details below.
Refund and cancellation
Most of our products and services come with a 30 day money back guarantee with no questions asked. Please refer to our full Terms and Conditions for details.
Many websites these days contain links to external sites. Our site has links to the websites of other organizations which we believe could potentially be of interest to you.
We are not responsible for the content or practices of these linked sites. They are separate businesses and they have their own privacy practices which are not identical to ours. If you want to find out more about them, check those websites for their respective privacy statements.
If you have any queries or concerns about privacy, or you would like to file a complaint about the way in which we have handled your personal information, you should contact us.